Last updated: June 2026
1. Eligibility for refund
Refunds apply when (a) the service is cancelled before processing begins, (b) the partner is unable to deliver the service, or (c) duplicate payments occur.
2. Non-refundable
Government statutory fees, work already completed by the partner, and rejected applications due to incorrect customer-submitted documents are non-refundable.
3. Refund timeline
Approved refunds are processed within 7-10 business days to the original payment method via Razorpay.
4. How to request
Raise a request from your customer dashboard or email refunds@gserv.in with your application ID.