Last updated: June 2026
1. Eligibility for refund
Refunds apply when (a) the service is cancelled before processing begins, (b) the partner is unable to deliver the service, or (c) duplicate payments occur.
2. Non-refundable
Government statutory fees, work already completed by the partner, and rejected applications due to incorrect citizen-submitted documents are non-refundable.
3. Refund timeline
Approved refunds are processed within 7-10 business days to the original payment method via Razorpay.
4. How to request
Raise a request from your citizen dashboard or email support@gserv.in with your application ID.
5. Contact
Support: support@gserv.in · +91 99386 20823
Registered address: GServ Technologies, India